Privacy Policy

Our Commitment to Your Privacy

At Bob's Pool & Spa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

Information We Collect

When you submit a service request or contact form on our website, we collect:

• Contact Information: Your name, email address, phone number, and service address
• Service Details: Information about your pool or spa equipment, repair needs, and service preferences
• Payment Information: Payment processing is handled securely by PayPal. We do not store your credit card or banking information on our servers
• Optional Information: Photos of equipment, brand/model details, or other information you choose to provide

How We Use Your Information

We use the information you provide solely for legitimate business purposes:

• Service Delivery: To schedule appointments, provide quotes, and deliver the pool and spa services you request
• Communication: To contact you about your service requests, appointments, and follow-up questions
• Payment Processing: To process payments through our secure PayPal integration
• Business Records: To maintain records for warranty tracking, business operations, and compliance with California contractor licensing requirements
• Service Improvement: To better understand customer needs and improve our services

What We Don't Do With Your Information

We want to be crystal clear about what we don't do:

• ❌ We do not sell your personal information to third parties
• ❌ We do not share your information with marketing companies
• ❌ We do not send spam or unwanted promotional emails
• ❌ We do not use your information for any purpose other than providing you with pool and spa services

Information Security

We take reasonable measures to protect your personal information:

• Secure Transmission: Our contact forms use standard web security protocols
• Payment Security: All payment processing is handled through PayPal's secure payment system. We never see or store your credit card information
• Limited Access: Only authorized personnel have access to customer information, and only for legitimate business purposes
• Data Retention: We retain customer information only as long as necessary for business operations, warranty tracking, and legal compliance

Third-Party Services

We use the following third-party services that may collect information:

• PayPal: For secure payment processing. PayPal's privacy policy governs how they handle payment information. We recommend reviewing PayPal's Privacy Policy
• Web Hosting: Our website is hosted by a reputable hosting provider with industry-standard security measures

We do not currently use tracking cookies, analytics services, or advertising networks on our website.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request to know what personal information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your personal information (subject to our legal and business record-keeping requirements)
• Opt-Out: You can ask us not to contact you for marketing purposes (though we don't do this anyway)

To exercise any of these rights, please contact us using the information below.

California Privacy Rights

As a California business serving California residents, we comply with California privacy laws. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.

Simple Summary

In plain English: We collect your name, email, phone, and address when you request service. We use it to schedule your appointment and provide pool/spa services. We don't sell your info, we don't spam you, and we don't share it with anyone except PayPal for payment processing. That's it. Questions? Use our contact form.